FREQUENTLY ASKED QUESTIONS
FAQs
Product
Do your products contain any animal-derived ingredients?
- All of our products are 100% vegan and do not contain any animal-derived ingredients. We are committed to using only plant-based materials in our candles and other offerings. Additionally, we are proud to say that we never test our products on animals and are completely cruelty-free.
Why should I choose vegan candles?
- Vegan candles are a great choice for those who care about the environment, animal welfare, and their own health. Traditional candles are often made with animal-derived ingredients, such as beeswax or tallow, which can be harmful to both the environment and animals. Vegan candles, on the other hand, are made with natural plant-based materials that are sustainable, renewable, and biodegradable. They also tend to burn cleaner and longer than traditional candles.
Are your candles eco-friendly?
- Yes, we are committed to sustainability and eco-friendliness. Our candles are made with natural, plant-based materials and we use eco-friendly packaging whenever possible. We also strive to minimize our carbon footprint by using renewable energy sources and reducing waste in our production process.
What scents do you offer?
- We offer a wide range of scents to suit every mood and occasion. From fresh and floral to warm and woody, our candles are designed to create a relaxing and inviting atmosphere in any space. Some of our most popular scents include lavender, vanilla, sandalwood, and citrus.
How long do your candles burn?
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The burn time of candles varies depending on the size and type of candle, with soy wax burning longer than paraffin wax. Generally, our candles burn for more than 25 hours. To ensure the best burn time and performance, we recommend following our candle care tips such as trimming the wick before each use and keeping the candle away from drafts.
What is candle frosting and why?
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All our ingredients are carefully selected to be non-toxic and safe for people and pets when used as directed. 100% vegan and cruelty-free, without universal additive or UV stabilizer. Also because of this, frosting can occur. Frosting is a unique and natural effect (crystallization) of using vegetable waxes, especially soy. It doesn’t affect the performance of the candle in any way and also means the wax is 100% natural.
Shipping & Returns
Do you ship internationally?
- The Golden Mean currently only ships to Hong Kong. We apologize for the inconvenience. We’re always looking to expand our offering to other countries, so stay tuned!
What is your return policy?
- While your satisfaction is our top priority, due to the nature of our products we are unable to offer any returns (except as noted below) or exchanges.
What if my product(s) came damaged/missing?
- We are sorry for the inconvenience. Please contact us here and we will be happy to assist you!
CANDLE CARE TIPS
CANDLE CARE TIPS
Some important ones that will help you get the most out of your candles:
🖤 Trim the wick: Before lighting your candle, always trim the wick to about 1/4 inch. This will prevent the wick from becoming too long and causing the candle to burn unevenly or create soot.
🖤 Keep the candle away from drafts: It’s important to keep your candle away from any drafts, such as open windows or vents. This can cause the flame to flicker, which can lead to uneven burning and a shorter burn time.
🖤 Burn the candle for the right amount of time: It’s important to allow your candle to burn for at least 1-2 hours on the first burn. This will help create an even wax pool and prevent tunneling in the center of the candle.
🖤 Extinguish the candle properly: When extinguishing your candle, use a snuffer or gently blow it out. This will prevent any wax from splattering or the wick from being displaced.
🖤 Store your candle properly: When not in use, store your candle in a cool, dry place and away from direct sunlight. This will help preserve the scent and prevent any discoloration or melting of the wax.
By following these simple candle care tips, you can ensure that your candles burn evenly and last as long as possible.